THE PRODUCTS AND SERVICES THAT ARE SUPPLIED SUBJECT TO THESE CONDITIONS ARE PROPRIETARY TO RELATIVECARE LTD. ALL UNAUTHORISED COPYING AND USE IS STRICTLY PROHIBITED.
See in particular clause 8 below.
If you do not agree with these conditions please do not place an order for the supply of products or services with RelativeCare Ltd.
1 Interpretation
All orders for the supply, including purchase, hire or preview or otherwise ("Supply" and "Supplied" shall be construed accordingly) of the Company's products and/or services including advertising from time to time (the "Products" and the "Services" as appropriate) placed by an individual or organisation ("the Customer") and accepted and Supplied by RelativeCare Ltd (Company Number 6095995) of Office A16, Arena Business Park, 9 Nimrod Way, Ferndown, Dorset, BH21 7SH ("the Company") are subject to and made upon these Terms and Conditions of Sale ("the Conditions"). These Conditions apply to the exclusion of all other terms and conditions (including any the Customer purports to apply). The Customer agrees that the optional provisions that apply to parties who are not consumers as defined in the Electronic Commerce (EC Directive) Regulations 2002 shall not apply to the Contract.
2 Quotations and Acceptance
2.1 All Products and Services are subject to availability and the Company shall be entitled to refuse to Supply an order placed by the Customer.
2.2 To order Products and Services the Customer will need to contact the Company using the ordering procedures specified on the Company's website www.relativecare.co.uk, ("the Site").
2.3 No contract between the Company and the Customer for the Supply of Products and Services ("the Contract") shall arise until the Company accepts the order either, by written acknowledgement, or upon the Company commencing processing the Customer's order, whichever is the earlier.
2.4 The Company makes no representation whatsoever as to the suitability of the Products or Services for the Customer's purpose.
2.5 The Customer cannot cancel an accepted order except following the Company's written agreement which may be on terms that indemnify the Company against all its loss (including loss of profit), costs, damages and expenses (if any) incurred by the Company as a result of cancellation.
3 Prices
3.1 The cost of the Products and Services shall be the higher of the price displayed on the Site or quoted whether in e-mails, publicity materials or otherwise and where no price has been quoted (or a quoted price is no longer valid) the price listed in the Company's published price list at the date of the Contract. The Company may change the price of the Products and Services before the Contract is formed. If the Customer orders the Products and Services via the Site or in Writing the Company reserves the right, as part of the acceptance procedure, to validate the price and inform the Customer that the price is higher than that stated in the order.
3.2 The price is inclusive of value added tax ("VAT") at 17.5% or other taxes or duties payable by the Customer and VAT shall be charged, where appropriate, at the rate prevailing at the relevant tax point. The Company's VAT registration number is GB 907 276 024.
3.3 The price excludes the cost of delivery, which will be subject to an additional charge to the Customer, except for bulk orders when an additional charge may not be made.
4 Payment
The Customer shall either settle all the Company's invoice(s) including VAT and delivery charges in full, without any deduction or set-off within 30 days of the date of the Company's invoice or if Products or Services are ordered via the Site and procedures for payment are provided on the Site the Customer shall pay by credit or debit card. If paying by credit or debit card, the Customer warrants that the card is his (or her or its) own and that there are sufficient funds or credit facilities available to pay for the Products or Services. The Company reserves the right to verify or validate the Customers' debit or credit card details before providing Products or Services. Time for payment shall be of the essence. After 30 days – interest charged at 4% over base. All goods remain the property of RelativeCare Ltd until paid in full.
5 Delivery
5.1 Subject to Clause 5.2, delivery dates mentioned either in a quotation, acceptance of order or elsewhere are approximate only and not of any contractual effect. The Company shall not be liable to the Customer for any loss or damage of whatsoever nature, arising directly or indirectly from a failure to deliver on any particular date or dates.
5.2 The Company's liability for a failure to deliver shall be limited as provided in Clause 7.2 below.
5.3 Delivery of the Products shall be deemed effected when the Products are delivered to the Customer's place of business or as specified in its order.
5.4 Without prejudice to any other right or remedy the Company may have, the Company reserves the right to suspend deliveries to the Customer and/or to terminate the Contract without liability to the Company if the Customer fails to comply with any of the Conditions.
5.5 Should any Products be damaged in transit, the Customer must notify the Company in writing within 24 hours or one working day of receipt. Any liability of the Company for non-delivery of the Products shall be limited to replacing the Products within a reasonable time.
6 Risk and Title
6.1 Risk in the Products shall pass to the Customer immediately on delivery notwithstanding that the intellectual property in the Products may not have passed to the Customer.
6.2 Until ownership of the Products passes to the Customer, it shall keep the Products in good condition.
6.3 Where the Products are Supplied for hire, preview or until all Products purchased are fully paid for the Products shall remain the property of the Company and the Products shall remain in possession of the Customer solely as bailee for the Company and in a fiduciary capacity.
7 Products Warranty
7.1 The Company guarantees that if the Supply of Products or Services includes either a video cassette, DVD or CD-ROM or other digital media ("the Media"), the Media will be free of material physical defects for a period of five years from the date of delivery. If any defect arises during such period the Company, following receipt of the faulty Media, will use its reasonable endeavours to issue a replacement at the Company's cost. This warranty excludes defects arising from the Customer's or any third party's failure to use, store, install or transport the Products in accordance with the Company's instructions or industry practices.
7.2 Nothing in these Conditions excludes or limits the liability of the Company for death or personal injury caused by the Company's acts or omissions save as expressly provided in Clause 7.1 above, the Company, to the extent legally possible, excludes all other express or implied warranties and conditions and the Company shall not be liable to the Customer for any loss or damage whatsoever (including, without prejudice to the generality of the foregoing, any liability in contract, negligence or any other tort, for any indirect or consequential or economic loss or for loss of or depletion of goodwill, loss of business, loss of profit or revenue or opportunity of any kind) arising directly or indirectly in connection with or arising from the Conditions, Contract, Products, Services or otherwise. The liability of the Company under any Contract in respect of any event or series of connected events shall not exceed the sum paid by the Customer for the Products and Services.
8 Copyright and Use of Materials
8.1 IRRESPECTIVE OF WHETHER TITLE TO ANY PRODUCTS PASSES TO THE CUSTOMER UNDER CLAUSE 6.3 THE COPYRIGHT AND ANY OTHER INTELLECTUAL PROPERTY RIGHTS IN, ON OR ASSOCIATED WITH THE PRODUCTS INCLUDING WITHOUT LIMITATION TRADE MARKS AND DESIGN RIGHTS ("INTELLECTUAL PROPERTY"), SHALL AT ALL TIMES REMAIN VESTED IN THE COMPANY OR ITS LICENSORS AND NO SUCH RIGHTS SHALL PASS TO THE CUSTOMER.
8.2 Subject to Clause 8.3, the Customer shall not and shall not permit a third party to:
8.2.1 copy the whole or any part of the Products;
8.2.2 use the Products for any purpose other than those detailed in the text preamble to the Product;
8.2.3 if supplied for the purpose of preview, use for exhibition or training or for any purpose other than evaluation with a view to purchase;
8.2.4 Supply Products to any individual or organisation other than under an agreement with RelativeCare Ltd and at the recommended retail price.
8.2.5 directly or indirectly require or accept payment (in money or money's worth) from any person for access to or use of the Products;
8.2.6 copy and distribute to the public, show or play in public, or broadcast any materials comprising the Products;
8.2.7 do anything to the Products which is an infringement of any rights referred to in Clause 8.1;
8.2.8 adapt the Products and do any of the things listed in Clauses 8.2.1, 8.2.6 and 8.2.7 to any adaptation;
8.2.9 deface, cover or remove any of the Company's trade marks or logos on or associated with the Products and Services;
8.2.10 apply to register any of the Company's trade marks or logos on or associated with the Products and Services or any confusingly similar mark; and
8.2.11 without limitation to the generality of the foregoing in relation to the Products or Services, do such acts or things as are regarded as infringement pursuant to the Copyright, Designs and Patents Act 1988 and/or The Trade Marks Act 1994 or such other equivalent, successor, foreign or amended legislation from time to time wheresoever arising in the world.
8.3 This Clause does not apply to Products hired to the Customer or provided for the purpose of preview and only applies to Products purchased on payment of all sums owed by the Customer to the Company:
8.3.1 except as otherwise approved in writing in advance by the Company on a case-by-case basis, the Company grants the Customer a licence to copy, use and make available ONLY those elements of the Products and Services that expressly allow copying such as downloads of medicine charts.
9 Infringement of Intellectual Property or Other Rights
9.1 The Customer shall forthwith give written notice to the Company of any infringement or suspected or threatened infringement of any Intellectual Property, in the Products and Services which shall at any time come to its knowledge.
9.2 Following written notice provided pursuant to Clause 9.1, the Company shall, at its sole discretion, decide what further steps, if any, should be taken to prevent or terminate such infringement and recover damages. This may include the institution of legal proceedings and in any event the Customer shall promptly provide or procure such further assistance as the Company may from time to time request.
10 Force Majeure
The Company shall not be liable to the Customer for any loss or damage which may be suffered by the Customer as a direct or indirect result of a Supply by the Company being prevented hindered delayed or rendered uneconomic by reason of circumstances or events beyond the Company's reasonable control including but not limited to Act of God, war, riot, strike, lock-out, trade dispute or labour disturbance, accident, break-down, flood or storm and the Company shall be entitled to terminate a Contract or delay delivery of Products by a period equal to that during which it is prevented, hindered or delayed as aforesaid.
11 General
11.1 The headings in these Conditions are for convenience only and shall not affect their interpretation.
11.2 No waiver by the Company of any breach of the Contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provision.
11.3 If any provision of these Conditions is held by any competent authority to be invalid, unlawful or unenforceable in whole or in part then that provision shall be severed from the Conditions the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby and the parties shall use their reasonable endeavours to agree an equivalent but valid replacement provision.
11.4 The Conditions shall be governed by and construed in accordance with English law and the parties irrevocably submit to the exclusive jurisdiction of the English courts over any claim or matter arising under or in connection with the Conditions or the Products and Services. The place of performance of the Contract shall be England and the language of the Sites and the Conditions is English.
11.5 The Company has used its reasonable endeavours to ensure that the Site complies with English law. However, the Company makes no representations that the Site is appropriate or available for use in locations outside England or Wales and consequently the Company bears no liability for use outside England or Wales.
11.6 The Conditions are not intended to confer a benefit on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, and no third party shall have any right to enforce any of the provisions of the Conditions.
RelativeCare Ltd Limited - Registered in England and Wales under Company Number 6095995 - Registered Office: Office A16, Arena Business Park, 9 Nimrod Way, Ferndown, Dorset, BH21 7SH. VAT Number: GB 907 276 024